Privacy Policy

Effective Date: June 16, 2026

South Bay Elite Transportation LLC (“South Bay Elite Transportation,” “we,” “our,” or “us”) respects your privacy.

This Privacy Policy explains how we collect, use, share, and protect information when you visit our Website, contact us, request a quote, make a reservation, or use our transportation services.

1. Introduction

South Bay Elite, doing business as SOUTH BAY ELITE TRANSPORTATION LLC (“South Bay Elite,” “we,” “our,” or “us”), provides this Privacy Policy to explain how we collect, use, and protect your information when you interact with our official business website (the “Website”). This Privacy Policy explains how South Bay Elite Transportation LLC collects, uses, shares, and protects information when you visit our website, contact us, book transportation, or use our services.

By using the Website for our services, you acknowledge and consent to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide

We may collect your name, email, phone number, pickup/drop-off details, reservation info, passenger count, payment-related data (processed by third-party providers), and any service-related details.

B. Information Automatically Collected

We may collect IP address, browser/device info, pages visited, time spent, general location (city/region), and cookie data.

C. Transportation Service Information

When you request or book transportation services, we may collect trip-related information such as pickup and drop-off locations, trip date and time, airport, airline, flight number, passenger count, luggage details, special requests, billing contact information, company name, and service notes needed to provide safe and professional transportation service.

3. How We Use Your Information

We use your information for bookings, customer service, communication, legal compliance, fraud prevention, website improvement, and business operations. We do NOT sell personal information.

3A. Text Messages and Calls

If you provide your phone number, South Bay Elite Transportation LLC may contact you by phone call or text message regarding quotes, reservations, trip updates, chauffeur arrival information, customer service, payment issues, or service-related communications.

We do not send promotional or marketing text messages unless you have given consent where required by law. Message and data rates may apply. You may request that we stop sending non-essential text messages by replying “STOP” or by contacting us.

4. Legal Bases (Where Applicable)

We may rely on contract performance, legitimate interests, legal obligations, or consent.

For example, we may use your information to provide transportation services you request, communicate with you about quotes or reservations, process payments, maintain business records, comply with legal, insurance, tax, airport, and transportation requirements, improve our website and services, and respond to customer service requests. Where required, we may rely on your consent for certain communications, including promotional or marketing text messages.

5. Sharing Your Information

We may share your information with payment processors, drivers, dispatching software, technical providers, legal advisors, and authorities where legally required. We do NOT sell or rent personal information.

5A. Reservation, Dispatch, and Technology Providers

We may use third-party transportation, reservation, dispatch, website, communication, and payment technology providers to help operate our business, process reservations, send confirmations, manage trips, communicate with customers, and provide transportation services.

These providers may process information such as your name, phone number, email address, pickup and drop-off details, trip date and time, passenger count, flight information, payment-related information, and service notes as needed to provide our services.

5B. Payment Processing

We may use third-party payment processors to handle credit card, debit card, electronic payment, invoice, or billing transactions. We do not intentionally store full credit card numbers on our website. Payment processors may collect and process payment details according to their own privacy and security policies.

6. Cookies & Tracking

Our Website may use cookies and similar tracking technologies to help the Website function, understand how visitors use the Website, improve user experience, remember preferences, and support basic analytics.

Cookies may collect information such as browser type, device information, pages visited, time spent on the Website, referring pages, and general location information such as city or region.

You can disable or manage cookies through your browser settings. Please note that some parts of the Website may not function properly if cookies are disabled.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect the personal information we collect. These safeguards may include secure technology providers, limited access to customer information, password-protected systems, and other business security practices.

However, no website, online system, email, text message, or electronic transmission is completely secure. For that reason, we cannot guarantee absolute security of your information.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain reservation records, invoices, payment-related records, customer communications, trip details, service notes, waybills, incident records, and business records as needed to provide services, manage customer accounts, comply with tax, accounting, insurance, airport, transportation, legal, and regulatory obligations, resolve disputes, and protect our business.

When information is no longer needed, we may delete it, securely destroy it, or anonymize it where appropriate.

9. Your Rights

Depending on your location and applicable law, you may have the right to request access to the personal information we have about you, request correction of inaccurate information, request deletion of certain information, request restriction of certain uses, or opt out of marketing communications.

To submit a privacy request, contact us at:

Email: info@southbayelitetransport.com
Phone: 1 (424) 350-8674

We may need to verify your identity before processing certain privacy requests. We will respond to requests as required by applicable law.

10. California Privacy Rights (Where Applicable)

If you are a California resident, you may have certain privacy rights under California law, where applicable. These rights may include the right to request disclosure of the personal information we collect, request access to your information, request correction of inaccurate information, request deletion of certain information, request information about categories of personal information shared, and request that we not discriminate against you for exercising your privacy rights.

South Bay Elite Transportation LLC does not sell personal information. We also do not knowingly share personal information for cross-context behavioral advertising.

To submit a California privacy request, contact us at:

Email: info@southbayelitetransport.com
Phone: 1 (424) 350-8674

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13 without appropriate parental or guardian consent, we will take reasonable steps to delete that information.

12. Third-Party Links

Our Website may contain links to third-party websites, services, reservation platforms, payment processors, social media pages, or other online resources that are not owned or controlled by South Bay Elite Transportation LLC.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. If you choose to use a third-party website or service, we encourage you to review their privacy policy and terms.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, services, technology, legal requirements, or privacy practices.

When we update this Privacy Policy, we will revise the “Effective Date” at the top of this page. Your continued use of our Website or services after any updates means you accept the updated Privacy Policy.

Update: 6/16/2026

14. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or if you would like to submit a privacy request, you may contact us at:

South Bay Elite Transportation LLC (D/B/A: SOUTH BAY ELITE)

Email: info@southbayelitetransport.com
Phone: 1 (424) 350-8674

Website: southbayelitetransport.com